Professional Experience
Help Desk Intern - Parker's Kitchen
Provided first-level technical support, managing and resolving hardware, software, and maintenance issues.
- Troubleshooted hardware, software, and maintenance issues for over 100 stores and corporate headquarters.
- Troubleshooted LAN/WAN and network hardware issues.
- Troubleshooted printers, scanners, tablets, and POS devices.
- Provided technical support on over 1000 support requests.
- Proficient in: ServiceNow, NinjaOne, Teamviewer, Cisco Meraki, Emerson, SCW & Vigil surveillance, Esper, Zenput, & MagicInfo.
Personal Projects
AWS Linux Server Setup
This project involved setting up a Ubuntu web server on AWS using an EC2 instance. I utilized SSH to connect to the server and installed Apache2. A simple HTML webpage was created and transferred to the server using SCP. DNS settings were configured to point to the server, and an SSL certificate was attached to ensure security.
Skills learned:- Linux command-line tools such as SSH, SCP, LS, CD, NANO, & SUDO
- AWS server creation and management
Linux/Windows Dual Boot Configuration
Configured a dual boot system on my personal laptop, installing Linux Mint alongside Windows. This project involved partitioning drives, managing bootloaders, and proper UEFI configuration.
Skills learned:- Microsoft and Linux system configuration and administration
Freelance Web Development
Developed and deployed websites for local businesses, including setup of DNS, hosting, and basic cybersecurity measures. Example: naautorepair.com.
Courses
Cisco Networking Academy - Networking Basics
Completed the "Networking Basics" course from Cisco Networking Academy, gaining foundational knowledge in networking principles.
TestOut - PC Pro
Currently taking the TestOut PC Pro course in preparation for the CompTIA A+ certification.